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Bullock Training & Development | Tempe, AZ

Management Basics

Improve Employee Retention with This Program

Basic Elements for Management Success:

Skills to Manage, Train, and Retain Your Valuable Employees!

A 10-Week Session on Basic Elements for Management Success:
• Understanding Your People – to effectively manage his people, the manager must not only understand them, but he must also understand the dynamics of interaction with and between them. By better understanding their people, participants are in a more advantageous position to help them grow, which in turn, can increase productivity.

• Communication Skills – the ability to communicate effectively is an essential management tool. Participants will examine the three components of communication that contribute in varying degrees to the total message.

• Communication Skills/DISC – developing an awareness of DISC will give participants a better understanding of employee styles for processing information and emotion. These styles translate into behavioral characteristics that participants can identify and use to strategize management approaches to individual staff members, based on their styles.

• Leadership Roles – participants will look at four critical management roles: Supervising – which derives its authority from the manager’s hierarchical position in the company; Coaching, Training, and Mentoring – whose authority evolves from the relationship. They will examine how they invest their time in these functions and draw some conclusions about the distribution of time in those efforts.

• Goal Setting – participants will be introduced to the three categories in which many motivational factors fall: relationship, status, and achievement. The manager’s first step in creating realistic performance expectations is to determine what motivates their team members.

• Accountability –participants will build a performance management system consisting of three parts: funnel management, monthly behavior plan, and personalized development plan.

• Setting Performance Expectations – participants will come to see that performance evaluations are an integral part of the process of continuous performance improvement, and necessary for managing turnover in a productive manner.

• Effective Training – participants will view training as a process – rather than an event or sequence of independent events – and examine their role in the process. They will examine three elements necessary for effective performance – ability, motivation, and support – and examine how training supports those elements.

• Conflict Management – participants will discover that it is natural for conflicts to develop when people with different values, behaviors, and goals work together. However, with the use of appropriate communication skills, managers can mediate the conflicts and facilitate the “win-win” solutions that do the least harm and the most good for the most people.

• Maximizing Personal Performance – participants will view time as a non-renewable resource that they are free to frame however they choose. They will learn to schedule their activities in a time-oriented matrix, how to handle time-wasters, and minimize interruptions.

NOTE: Participants can join any time and rotate through the topics


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